Refund Policy

Refund Policy and Returns                                                                                        
Our Refund Policy lasts 7 days. If 7 days have gone by since your purchase was Received, unfortunately, we can’t offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund after 14 Days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, Please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged before you receive them. We would need a Picture of the Damage as Proof. If you need to exchange it for the same item, send us an email to and send your item to Esentiolbuys General Store, at 78/121 Moo 5, Chokchai Garden Home 4, Pattaya, Chonburi 20150, Thailand

You will be responsible for paying for your own shipping costs for returning your item. (we are working on improving this) Shipping costs are sometimes refundable but most times not-refundable, depending on circumstances, we try to be fair in this.
Depending on where you live, the time it may take for your exchanged product to reach you may vary 

Thank You, for your understanding in this matter.                                                                                                                                 
The Esentiolbuys Team is always here to Help you with any Questions.